Okay, come back. I promise not to sing, actually.
But I do want to give a shoutout to webmaster Phoebe Connelly over at The American Prospect, whose name you probably never get to see (unless maybe if you do a CTRL-u somewhere?). Or, if you write an email to report that your fancy new Adam Serwer blog feed has some glitches, in which case, you get nice emails in return, and personal attention, and so forth.
The point being that RealAmerican™ customer services departments could learn a thing or two from this employee of this elitist liberal organization, and also, that all you TAP people with bylines should be extra nice to her, too (if you aren't already), the end.